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Call Center Registration Certificate from PSEB & SECP | IP Whitelisting from PTABest Law Firm for Call Center Registration in Pakistan

Call Center Registration in Pakistan

Call Center Registration in Pakistan requires certain registrations and compliance with the regulations set by the Governement of Pakistan. Afrer registration from SECP or FBR, it also requires registration with the Pakistan Software Export Board (PSEB) as well as IP Whitelisting from the Pakistan Telecommunication Authority (PTA).

The call center is your first point of contact with your customers. It’s your opportunity to build relationships, develop loyalty, answer questions, gain more business, and grow your brand. However, all that reward comes with risks regarding consumer data protection and privacy.

Registration Services for Call Centers

Company Registration: We will register your private limited company with the Securities and Exchange Commission of Pakistan (SECP). We also extend other benefits with regard to the Tax Consultancy in the same package.

FBR Registration: We provide services to the technology companies with regard to their tax and financial statement filing. You don’t need to hire multiple legal service providers, rather we provide all services under one roof.

Registration with PSEB: If your company has been incorporated, you must register it with the Pakistan Software Export Board that will provide protection and benefits to your company.

Registration with PTA: Call center companies required to whitelist the IPs from the Pakistan Telecommunication Authority. We help you to whitelist your IPs and get started on your business.

Intellectual Property: We provide trademark and copyright registration services to protect your brands and business. Our team of IP lawyers has decades of combined experience and a proven track record of successful trademark registrations.

Software Copyright: We advise clients on best practices to protect these assets through agreements and licensing, as well as copyrights, patents, and other legal steps. We also assist software companies in obtaining copyright registration and protection for creative works.

Technology Contracts: Being an experienced technology law firm we provide technology contracts drafting services i.e. Developer’s Agreement, Source Code Escrow Agreement, End User License Agreement, Service Level Agreement, Cloud Services Agreement etc.

Data Protection: We are here to help you navigate the complex landscape of compliance. From the moment a new data protection law is suggested in Pakistan through compliance programmes to privacy disputes and litigation and in case of enforcement actions by authorities, we can help.

Call Center Compliance Issues

  • Business Registration and Tax Compliance
  • Recording and Monitoring Calls Without Consent
  • Violating Outbound Dialing Restrictions
  • Calling Numbers on the DNC List
  • Recording Payment Information
  • Sharing Health Data
  • Allowing Unrestricted Network Access
  • Lacking Communication Protocols
  • Network Security Flaws
  • Failing to Protect Customer Data
  • Ignoring GDPR Guidelines

Contact Us Today

Office No. 25, First Floor of Al-Inayat Mall, G-11 Markaz, Islamabad - 44000 Pakistan
Mon to Sat: 09:00 AM – 10:00 PM

How to Register a Call Center in Pakistan?

Process of Call Center Registration

Call center registration in Pakistan is requires due attention and professional services as it involves certain legal requirements to comply with. Although requirements depend upon the type of a company as well as nature of the business, but here are general steps to register a call center in Pakistan;

  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Step 5
  • Step 6

Business Registration

First step is to register your business with the SECP or FBR. The main difference between these two are that if you are intending to incorporate a limited liablity company then you need to register a limited liability company with the SECP or otherwise you also have an option to register your business with the FBR as a Sole Proprietorship. If there are more than one owners then you can also register the business as an Association of Persons / Partnership Firm.

Formation of Business with SECP

If you decided to form a limited liability company then you would need to reserve a name of your business and then preparation of the Memorandum of Association (MOA) and Articles of Association (AOA) for your company. But if you are not inclined for registering with the SECP being a sole owner then you can register a business as a Sole Proprietor with the Federal Board of Revenue. All you need to sign up at the IRIS and apply for registration.

Business Registration Certificate

Once all the documents are prepared then it comes to the filing process. After complying with the requirements as per the business type, you would need to file an application online/manual. After depositing a registration fee and the government will initiate a process of registration, and thereafter a business registration certificate will be issued.

Opening a Business Bank Account

Once you get the business registration certificate, you would need to open a business bank account. This would take approximately 3 to 4 working days. After opening a bank account you would have to deposit the capital amount in the business bank account and obtain an account maintenance certificate.

Registration with PSEB

Once company gets registered and obtained an account maintenance certificate, you will need to apply for license from the Pakistan Software Export Board. In Pakistan, it is mandatory for the call centers (whether inbound or outbound) to register themselves with the PSEB. Without registration with the PSEB, business operations would be considered illegal.

IP Whitelisting from PTA

For call centers in Pakistan, it is necessary to whitelist the IPs provided by Internet Service Providers with the Pakistan Telecommunication Authority. This would take around 7 days for IP Whitelisting as involves verification by the PTA from the ISP. Before obtaining IPs from the ISP make sure that the IPs are fresh and not blocked by the Pakistan Telecom Authority.

Documents Required for Call Center Registration in Pakistan

To register a call center in Pakistan, following documents are required;

  • Name Reservation Certificate: Prior to company registration, company name is required to be reserved by filing an application. After reservation of company name, SECP’s Name Reservation Department shall issue a Certificate.
  • Memorandum of Association (MOA): This document outlines the company’s name, objectives, office address, shareholders, share details etc.
  • Articles of Association (AOA): The Articles of Association specifies the internal regulations and governance of the company.
  • Form 181: If the business is registered as a sole proprietorship with the FBR then you would need to obtain a Form 181 which is a business certificate of registration.
  • Partnership Certificate: If the business is a partnership firm then you must need a partnership certificate duly issued by the registrar of firms.
  • Account Maintenance Certificate: After registration of the business, you must open a business bank account and deposit capital amount of the company. The bank will issue an account maintenance certificate which confirms that the capital amount/business investment is deposited.
  • Copy of CNIC or Passport: You will need to provide copies of the national identity card or passport of the directors and shareholders.
  • Bank Challan: The payment receipt for the registration fee needs to be submitted along with the application.
  • List of IPs and ISP: For IP Whitelisting, you must have the details of Internet Connection of Internet Service Provider and also list of Static IPs which you want to whitelist.

Benefits of Registering a Call Center in Pakistan

Registering a call center in Pakistan have several benefits such as;

  • Legal Recognition: Registering your call center provides legal recognition and protection. It establishes your business as a separate legal entity, which means that the company’s liabilities are separate from your personal liabilities.
  • Limited Liability: By registering as a limited liability company (LLC), the shareholders’ personal assets are protected in case of any financial liabilities.
  • Credibility and Trust: Registration of company increases credibility and trust in potential customers and investors. It reflects that your business is legitimate and compliant with regulations.
  • Business Contracts: Registration allows you to enter into contracts with other companies or individuals. This brings opportunities for collaborations, partnerships, and government tenders.
  • Tax Benefits: Registered companies enjoy various tax benefits and incentives offered by the Government of Pakistan. These can include tax exemptions, tax credits, and reduced tax rates.
  • Brand Protection: Registering your company’s name, logo, or trademark provides legal protection against unauthorized use or infringement.
  • Access to Funding: Registered companies have better opportunities to access to funding options such as loans or credits from the banks and financial which makes it easier to raise capital for business expansion or investment.
  • Succession Planning: Registering as a company allows for easier succession planning. It enables you to transfer ownership or shares to family members, partners, or investors, ensuring the continuity of your business in the long run.


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What is The Case Lawyer?

The Case Lawyer is a full-service law firm that is being driven by the expert lawyers of multiple domains such as Family & Personal Laws, Property & Revenue Laws, Financial Law, Corporate and Tax Laws, Information Technology Laws, International Laws, Offshore Business Laws, and obviously Immigration Laws of different countries.

The Case Lawyer is popular among the overseas community due to its transparent mechanism as well as cost-efficiency. Firm’s majority clients are non-resident Pakistanis which are satisfy with the legal services provided by the firm and definitely dispute resolution for overseas Pakistanis.

  • Customized Support
  • Virtual Legal Support
  • Easy Access
  • Transparency
  • Communication
  • Fee Structure

Our Customized Support for Expatriates

We have customized legal and litigation support for overseas Pakistanis as no other law firm in Pakistan is able to offer customized legal support. We have break down the entire process as follows;

  1. Initial Legal Consultancy
  2. Case Analysis
  3. Plan of Action & Invoice
  4. Preparation and Filing of Lawsuit
  5. Representation and Submission of Evidence
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We are virtually available 24/7 for your live legal support where you can discuss your concerns with our expert lawyers of multiple domains. You need to call on our business number and confirm appointment which is free of cost for initial consultation for 15 minutes but due to shortage of time and number of queries you need to pay 5000/- for subsequent consultation for next 30 minutes discussion with our lawyer.

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We are serving our expatriates Pakistanis who are residing everywhere in the world from Australia, New Zealand, United Kingdom, Europe, United States, Canada, KSA, UAE, Qatar, Turkey, and other countries. We have redressed the grievance of hundreds of overseas clients who are satisfied with our extra-ordinary services and prompt responses.

Transparency in Legal Services

Transparency in legal services for overseas Pakistanis is core concern which also is our main consideration. As most of the overseas Pakistani while residing abroad do not know what proceedings are being conducted in the court by their lawyers in Pakistan and this causes lack of trust and mis-information. We keep our overseas clients up to date regarding their case and clients are being informed through electronic mail and WhatsApp. We also share with them court orders which able them to understand what proceedings are being conducted by our lawyers.

Honest Communication with Overseas Clients

We prefer reputation over money and this aspect makes us well reputed organization. Our communication with the clients is privileged in accordance with the legal ethics so we you must believe that we provide you an honest solution and our conversation with you is protected.

Transparent Fee Structure for Legal Services

We prepare invoice after case analysis which clearly reflects documentation & filing expenses including court fee, lawyer’s professional fee, clerical expenses and other miscellaneous expenses which may incur time to time. This mechanism eliminates hidden cost which protects our client’s monetary concerns.

Furthermore, for convenience of Pakistani Expats we also have an option of installment plans but this varies upon case to case.

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