The call center is your first point of contact with your customers. It’s your opportunity to build relationships, develop loyalty, answer questions, gain more business, and grow your brand. However, all that reward comes with risks regarding consumer data protection and privacy.
Call center compliance isn’t just a “nice-to-have;” it’s a “must-have.” And you are constantly at risk, even just for normal operations. Call center compliance is a set of regulations and standards that call centers must follow to ensure fair practice and data security. It covers a range of compliance requirements, including business registration, cybersecurity, customer protection, and best management protocols.
Company Registration: We will register your private limited company with the Securities and Exchange Commission of Pakistan (SECP). We also extend other benefits with regard to the Tax Consultancy in the same package.
FBR Registration: We provide services to the technology companies with regard to their tax and financial statement filing. You don’t need to hire multiple legal service providers, rather we provide all services under one roof.
Registration with PSEB: If your company has been incorporated, you must register it with the Pakistan Software Export Board that will provide protection and benefits to your company.
Registration with PTA: Call center companies required to whitelist the IPs from the Pakistan Telecommunication Authority. We help you to whitelist your IPs and get started on your business.
Intellectual Property: We provide trademark and copyright registration services to protect your brands and business. Our team of IP lawyers has decades of combined experience and a proven track record of successful trademark registrations.
Software Copyright: We advise clients on best practices to protect these assets through agreements and licensing, as well as copyrights, patents, and other legal steps. We also assist software companies in obtaining copyright registration and protection for creative works.
Technology Contracts: Being an experienced technology law firm we provide technology contracts drafting services i.e. Developer’s Agreement, Source Code Escrow Agreement, End User License Agreement, Service Level Agreement, Cloud Services Agreement etc.
Data Protection: We are here to help you navigate the complex landscape of compliance. From the moment a new data protection law is suggested in Pakistan through compliance programmes to privacy disputes and litigation and in case of enforcement actions by authorities, we can help.